Commercial Case Study

The below Commercial Case Study highlights the work between Dempsey Dyer Limited and East North East Homes Leeds ALMO (a Council owned organisation).

Dempsey Dyer and East North East Homes Leeds ALMO have been working in partnership since 2004 to carry out the refurbishment of properties in respect of the installation of new PVC Windows and Doors to the Leeds Council housing stock.

Since 2004 Dempsey Dyer have installed new windows in 2000 properties to a value in excess of £5m.

Dempsey Dyer are responsible for surveying sizes, tenant contact, arranging access and discussing any choice requirements.

Following manufacture and installation, detailed checks are carried out by our on-site management team to ensure tenant and customer satisfaction. All Residents are provided a questionnaire to complete, structured to provide information from the customers on pre-commencement information and liaison, quality of the work carried out and work practices together with post contract and remedial aspects.

A report by Dempsey Dyer is compiled at the end of each contract and submitted to East North East Homes Leeds. Action is taken based on comments received to improve the service delivery. The positive feedback from these reports are an integral reason why our relationship goes from strength to strength.

Customer Care is a paramount part of the contract with East North East Homes. Dempsey Dyer have set procedures in place to deal with Customer Complaints and remedial work.

Pre contract and monthly progress meetings are held with East North East Homes Leeds and resident panel members are present at the meetings.